Frequently Asked Questions

FAQ

 

Private Catering

We are getting an Airbnb and want a chef to cook for us. Do you do that?

Yes. That’s what our private catering experience is all about. We’re a little like a party in a box. We even bring our own pots and pans! Want us to bring the party to you? Let’s talk.


Is our group too small?

No group is too small. We’ve done everything from intimate dinner parties for 2 to luxury catering for 50. 


We have a guest with food allergies or dietary restrictions; can you accommodate?

Absolutely. We understand the frustration that comes with feeling like an outcast because you can’t eat what everyone else is eating. We are happy to accommodate guests with specific allergies, restrictions and/or preferences.


What types of events do you cater?

We host private catering events of all kinds, including anniversary, birthday, or holiday celebrations, bachelorette parties or girls’ nights, corporate dinners, and more. Let’s talk.


What areas do you serve?

We serve the Greater Austin area, including Westlake Hills, Lakeway, Tarrytown, Downtown, SoCo. However, our motto is “Have knives, will travel,” so we would love to chat about your next event in Dallas, Houston, and beyond!


What types of food do you cook?

We love to cook just about anything: classic French, Italian, Asian Fusion, etc. You name it, we’ve done it, except for Barbecue. We respectfully leave that to local Texas pitmasters!


Do you allow us to provide our own food or food from other providers?

Unfortunately, due to liability, we are only able to prepare and/or serve food that we have personally purchased. We’re happy to create a custom catering menu that we’re sure you’ll love. Let’s talk about your specific needs.


Can we provide our own alcohol?

Absolutely. Our servers are TABC certified and happy to pour whatever you have on hand. Need pairing recommendations and/or signature cocktails to compliment your private catering menu? Just ask!


Can you help us with servingware, like platters and serving utensils?

We sure can. During your event planning call, servingware will be discussed.


How much time does a typical event take?

From the time of our arrival to our departure, we are typically on-site for about 5-6 hours.


What payment types do you accept?

We’re happy to accept payment via Check, VISA, MC, Discover, or AMEX.


Do you require a deposit?

Yes, we require a 50% deposit at the time of booking. The balance is due on the day of your event.


Is my deposit refundable if my plans change?

Deposits for events cancelled 30+ days prior to the scheduled date will be fully refunded. Unfortunately, we are unable to refund deposits when we receive a cancellation request for an event less than 30 days away; however, we assure you, we’re committed to making your event a memory you’ll cherish for a lifetime! In other words, you’ll be glad you didn’t cancel!


How much does a typical dinner party cost?

Prices vary depending on preferences; however, most events start at $85-$100/guest. Please contact us for a personalized quote.


Are you licensed and insured?

Yes. We have an updated City of Austin Food Establishment Permit along with General Liability insurance and Workman’s Compensation Insurance.


Do you charge service fees?

No! We hate hidden fees just as much as you do! Every charge will be clearly itemized on your quote and receipt.


How do you recommend we handle gratuity?

We use a tip pool method for distributing tips. This means everyone who is on-site at your event is given an even percentage of all tips received. We welcome additional gratuities if you’re inclined to give them, and ask that you give cash tips to the head chef at your event, or add the gratuity to your total bill if you want to pay for it via credit card.


What is the attire and attitude of your staff?

Our team always arrives in professional attire and is committed to providing the highest level of professional, fun and engaging service before, during and after your event.


Do you have a specialty or preferred style of cuisine?

Our preferred cooking style is modern American with French influence. However, we love to cook everything from Italian to Asian fusion.


What training do you and your team have?

We are all professional chefs with a combined 20 years of cooking experience. Some of us graduated from culinary schools and some of us learned on the job. All of us are trained to plan, prepare and serve delicious meals and create absolutely unforgettable experiences in signature Austin Artisan style. Learn more about The Austin Artisan here.


Where do you do your prep work and cooking?

We cook and package everything we serve in our closed commercial kitchen, which is monitored by the City of Austin Health Department.


Speak With A Catering Specialist

Personalized Meal Service

Do you cook in my home?

No. We have a closed commercial kitchen, monitored by the City of Austin Health Department, where we do all the cooking and packaging for our personalized meal services. Once your meals are prepared, we deliver them to your home.


Do you deliver?

Yes. We have a delivery driver on staff that delivers personalized meals directly to your fridge.


Can I personalize my menu?

Absolutely! We pride ourselves on personalizing your meals each week to fit your dietary wants and needs without sacrificing flavor. Let’s create a custom menu that delights you!


Will my meals taste fresh?

Yes! We use a cooking method called “par cooking” where we cook each of your items to about 70%. That way when you’re ready to eat, you simply place the food in your preheated oven to finish it off. After finishing, simply serve and enjoy!


How far from Austin do you deliver?

We deliver personalized meals throughout Greater Austin, Lakeway, Georgetown, Buda, Dripping Springs, and other areas in the Austin vicinity.


What types of diets can you accommodate?

We can accommodate most dietary restrictions, including paleo, gluten-free, dairy-free, nut allergies, seafood allergies, vegetarian, and more. We’d love to chat about your specific needs and how we can serve you.


Can you accommodate a vegan or plant-based diet?

Right now, we are unable to accommodate a vegan diet, however we are able to serve plant-based meals, no problem!


What types of food do you offer in your weekly meal service?

We offer a wide variety of cuisine styles from regions around the world. The vast majority of our menu selections are American, homestyle, French, Italian, Asian, Spanish, and South American.


How do you package the food you prepare?

All of our personalized meals are packaged in BPA-free, oven-safe, recyclable plastic containers.


If I want you to use my pyrex or other glass containers, will you?

On occasion we will accommodate clients who prefer we use their personal pyrex containers. Let’s chat.


When do you deliver?

We typically deliver on Mondays and Tuesdays between 2 PM and 5 PM. We guarantee your meals will arrive no later than 6 PM. If necessary we are able to accommodate deliveries on other days of the week.


How do you price your service?

The pricing for our personalized meal services includes a chef fee and the cost of groceries. The chef fee is determined by the number of items and services you order per meal. Please contact us for a personalized quote.


How much will I spend on groceries?

While the costs are going to change with the market, we typically see our clients’ groceries average $9-$11 per serving each week.


Do you require a contract or service agreement?

No. We prefer to delight our clients and earn their business each week. If you’re out of town one week, or have other dinner plans, you are under no obligation to use our services.


Can I pause or change my service while I travel?

Absolutely. You are welcome to change or pause your service at any time. We are happy to pause your services and hold your spot for up to 3 weeks.


How much notice do I have to give to cancel the service? Will I still have to pay?

We appreciate being notified of cancellation requests as soon as possible. To avoid being charged, please cancel your order by 5 PM on the Thursday prior to your scheduled delivery.


Can I buy the service as a gift for someone else?

Yes. We offer gift certificates that are sure to delight everyone on your list. Get a gift certificate here.


If you deliver the food on Monday for the whole week, won’t some things spoil by Saturday or Sunday?

Good question! This is a common concern, but please rest assured, you have nothing to worry about. Whenever possible, we purchase directly from the farm or ranch, which allows for a longer shelf life than food purchased from a grocery store.


How long should we wait to eat seafood?

We recommend eating seafood dishes within 48 hours of delivery.


Do I have to tip the delivery driver?

You are under no obligation to provide a tip; however, if you’d like to offer a small token of gratitude on occasion, our drivers will gratefully accept it.


Reserve a Personalized Meal Service